Shipping policy
Shipping Policy – Arō Drink
Last updated: May 2026
Thank you for ordering from Arō. We aim to get your drinks to you as quickly and safely as possible.
Order Processing
Orders are typically processed within:
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1–3 working days
Orders placed on weekends or bank holidays will be processed on the next working day.
During busy launch periods, promotions, or holidays, processing times may be slightly longer.
UK Shipping
We currently ship across the United Kingdom using trusted courier partners.
Estimated Delivery Times
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Standard Delivery: 2–5 working days
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Express Delivery (if available): 1–2 working days
Delivery estimates begin once your order has been dispatched.
Shipping Costs
Shipping costs are calculated at checkout based on:
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Order size
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Delivery location
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Shipping method selected
We may occasionally offer free shipping promotions which will be clearly displayed on the website.
Tracking Information
Where available, tracking details will be sent via email once your order has been dispatched.
Please check your spam or junk folder if you do not receive tracking updates.
Delivery Issues
If your order:
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Arrives damaged
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Is missing items
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Has not arrived within the expected timeframe
please contact us within 7 days of the expected delivery date.
Email: info@arodrink.co.uk
Please include:
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Your order number
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Photos of any damage (if applicable)
Incorrect Delivery Information
Customers are responsible for ensuring delivery details are correct at checkout.
We cannot be held responsible for:
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Delays caused by incorrect addresses
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Failed deliveries due to customer error
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Parcels left in safe places requested by the customer
Additional shipping charges may apply for returned or re-shipped orders.
Lost or Delayed Parcels
While we work closely with our delivery partners, occasional delays can happen.
If your parcel appears lost, we will investigate with the courier and work to resolve the issue as quickly as possible.
International Shipping
We currently ship to:
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United Kingdom only
For international shipping enquiries, please contact us directly.
Hot Weather & Storage
Arō is a natural beverage product and should be stored in a cool, dry place.
During periods of hot weather, we recommend bringing parcels indoors as soon as possible after delivery.
Contact
For any shipping questions, please contact:
Arō Customer Support
Email: info@arodrink.co.uk
Phone: 01823673344
Shipping policy created for the Arō wellness beverage launch and ecommerce setup.