Refund policy

Return & Refund Policy – Arō Drink

Last updated: May 2026

Thank you for shopping with Arō. We want you to be happy with your purchase and we aim to make our returns process simple and fair in line with UK consumer law.

Returns

Due to the nature of food and beverage products, we are unable to accept returns of opened drinks, tasting packs, or consumable items unless the product is faulty, damaged, or incorrect.

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 14 days of delivery.

To request a return or refund, please email:

info@arodrink.co.uk
with:

  • Your order number

  • A description of the issue

  • Photos of any damage where possible

Damaged or Faulty Products

If your drinks arrive damaged in transit, faulty, leaking, or not as described, we will offer:

  • A replacement

  • Store credit

  • Or a full refund

depending on the situation and your preference.

Please keep the original packaging where possible as we may request photos for courier claims.

Changed Your Mind

Under UK consumer regulations, you may have the right to cancel your order within 14 days of receiving it. However, for health, hygiene, and food safety reasons, we cannot accept returns of opened or unsealed beverage products.

To qualify for a cancellation return:

  • Items must be unopened

  • In original condition

  • In original packaging

  • Returned within 14 days of delivery

Return postage costs for unwanted items are the responsibility of the customer unless the item is faulty or incorrect.

Non-Returnable Items

We cannot accept returns on:

  • Opened cans or packs

  • Partially consumed products

  • Products damaged after delivery

  • Gift cards

  • Clearance or final sale items (if applicable)

Refunds

Once your return has been inspected and approved, refunds will be processed back to your original payment method.

Please allow:

  • 5–10 working days for your bank or payment provider to process the refund

Shipping costs are non-refundable unless the item was faulty, damaged, or sent incorrectly.

Subscription Orders (If Applicable)

If you subscribe to regular deliveries of Arō, you may cancel your subscription at any time before your next billing date.

Orders already processed or dispatched cannot be cancelled once shipped.

Contact Us

For any return, refund, or delivery issue, please contact:

Arō Customer Support
Email: info@arodrink.co.uk
Phone: 01823673344

We’ll always do our best to make things right.